On November 19, 2024, Maryland American Water completed the acquisition of the Severn drinking water system. We have been providing high-quality, reliable water service to Maryland residents for almost a century, and we are committed to delivering that same standard of excellence to you.
You’re in good hands.
Our focus is to provide you with safe, reliable water service—and we have the people and technologies in place to get the job done right. As our valued customer, we wanted to share with you some information about the services we provide, as well as some changes that will be taking place over time.
About your rates.
There will be no immediate changes to your current rates. Because Maryland American Water is regulated by the Maryland Public Service Commission (PSC), any future proposed changes in rates will be subject to extensive governmental review and approval. To learn more, visit marylandamwater.com. Under Customer Service & Billing, select Your Water Rates.
Billing transition.
Here’s how the billing transition will work. You can expect to receive your first bill from Maryland American Water in January. Your subsequent bills will be for a period of around 90 days and will be sent to you on a quarterly basis.
After the closing date, Maryland American Water will be responsible for the day-to-day operations and maintenance of the system and will be your point of contact for any service-related and billing questions. We’ve already hit the ground running and you may have begun to see our employees and vehicles, as Maryland American Water will be fixing leaks and mapping the water distribution system assets and installing meters.
Customer service at your fingertips with MyWater.
Once the acquisition is final, managing your account online will be simple with our self-service website, MyWater. Through MyWater, you can:
• View and pay your bill; sign up for our Auto Pay and Paperless Billing programs
• Update your contact information and tell us how you want to receive emergency alerts (phone, text or email)
• Service requests: Activate or deactivate your water service, report an emergency.
• Enroll in budget billing or see if you qualify for an installment plan.
To register, visit amwater.com/mywater and click on Sign Up. Have your account number handy.
Convenient billing and payment options.
We understand how busy life can be, so we offer several convenient payment options.
• Auto Pay: Enroll in Auto Pay, and your bill will be paid on time, every time, automatically on the due date. No stamps required. You can choose to have your monthly bill automatically applied to your credit card or deducted directly from your checking or savings account. It’s easy to enroll online using our self-service tool MyWater at amwater. com/mywater. All you need is your account number, which you will receive with your first bill.
• Pay by phone: 24/7 at 1-855-748-6066 to pay with Visa, MasterCard, Discover, American Express or your bank account (Electronic Check). A $1.95 transaction fee applies.
• Pay online: Visit www.amwater/billpay or pay online using MyWater. A $1.95 transaction fee applies. Avoid the transaction fee by paying by e-check through MyWater at mywater.com/mywater.
• Pay by mail: Mail your check to the address provided on your bill. No cash, staples or paper clips, please.
• Pay In person: To find an authorized payment location near you, visit marylandamwater.com. Under Customer Service & Billing, select Billing and Payment Info.
For a complete listing of payment locations, visit marylandamwater.com. Under Pay My Bill, select Pay In Person.
A helping hand for customers in need.
Through our H2O Help to Others Program™, we offer financial assistance to help residential customers who qualify pay their water bill. Eligible customers can receive grants of up to $500 per year. To learn more visit marylandamwater.com. Under Customer Service & Billing, select Customer Assistance Programs.
Emergency notification system.
We use a notification system to alert customers via phone, text and email when emergencies occur. Once you receive your first bill with your account number, visit amwater.com/mywater to choose how you want to be notified and to update your contact information. You can also report an emergency online at emergency.amwater.com or through MyWater.
It's a privilege to serve you.
We are excited to be your service provider. For more information about Maryland American Water, please visit us online at marylandamwater.com and follow us on social media.